We ship from Belgium. The Belgian postal service is expensive, can be inefficient, and is sometimes very slow. Although lost packages are rare, we have had it happen very occasionally (about five times in three years). We cannot replace packages that go missing unless there is delivery confirmation on them; otherwise we have no recourse to compensation from the postal service.
If you are concerned about your package reaching you, please opt for delivery confirmation by adding this to your cart. You will not incur extra shipping charges, only a charge for delivery confirmation, including tax.